ORDER CANCELLATIONS

You can cancel your order within 3 days of ordering your item, purely because everything is custom made and we will have already started tailoring your abaya.

All cancellations will have to be emailed on to us and not sent by a means of social media, please allow at least 48 hours for a response from us.

 

REFUND REQUEST FOR UNSUITABLE ITEM

If you receive your abaya and it is not suitable, we can offer you a full refund providing you return it within 3 days if you are based in the UK and 5 days if you are in any other parts of the world. The items do not need to reach us in those time frames, they need to be sent back within that time with proof of postage.

If your abaya is not in the same condition as we gave it to you, has been worn, or damaged; we will send the item back and refuse the refund.

  

RETURN SHIPPING COSTS

We do not refund shipping costs. We also do not pay for the shipping fee that will incur when you send the items back to us. It will be you, the buyers responsibility to pay for the courier charge. When items are sent they will need to be sent by a tracking method, and we will require proof that the item has been sent. In the unfortunate circumstance that the items are lost, we expect you to insure the items so if need be you can claim any incurred losses. We will not be responsible for lost items being sent back to us.

We will however take full responsibility for items lost that WE send, we can resend the items or give you a full refund at your request.

We do not take responsibility for items being delivered to the wrong address if YOU have given the wrong details in the shipping details that you provide.

 

OUR RETURNS ADRRESS

The returns address is as follows:

Modest Rail
18 Wilne Street
Leicester
LE2 0EA
United Kingdom